D.O.A POLICY

 

REEF FACTORY D.O.A POLICY

 

  1. Owner must be home when fish arrive (fish returned to the depot or left unattended will void a D.O.A. Credit/Refund)

 

  1. Fish must be shipped to a real address. Third party addresses like PO BOXES are not accepted and will also void the D.O.A policy. Likewise, any inaccurate or wrong addresses will void the D.O.A policy.

 

  1. Any guarantee only extends to cover livestock. Shipping charges and fees are not refundable in any circumstance.

 

  1. A clear Photo/Video of the D.O.A. in the unopened bag must be taken and emailed to us within 2 hours of delivery (If the fish are double bagged, the outside bag can be removed for taking images).

 

  1. We have no control over delivery times. All our orders are sent with expected delivery to be less than 24hrs however since flights have been in issue with COVID-19 there are increased risks of delay. In the event that a parcel is delayed in transit outside the 24hr period a 50% store credit will apply only on any DOA Fish.

 

  1. Returns will not be accepted under any circumstances.